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support@devtonicstudios.com

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Frequently Asked Questions

Find quick answers to common questions

How fast do you reply?

Within 24 hours on business days, by email from support@devtonicstudios.com. Every message is read by the developer who wrote the plugin.

Do you offer refunds?

14-day refund: if it does not work as described and the problem is not fixed within 48 hours of your email, you get your money back. Write to us first so we can help. The full rules are on the refund policy page.

Where is my licence key?

On the page you see right after paying, and in the order email from us, together with the download link. Paste it into the plugin's licence settings to get updates. Lost it? Write to us with your order number.

It does not work with my theme or another plugin. What now?

Send the form above with what you see and, if you can, a screenshot. We look at it on a copy of the problem and send you the fix or the exact steps.