Browse Plugins

Common Issues

All FilterKit Pro docs Get FilterKit Pro

MOST COMMON

Filters Not Showing on Shop Page

  1. Plugin is activated and license key is entered
  2. At least one filter exists in WooCommerce, FilterKit Pro
  3. Filter placement matches your setup in WooCommerce, Settings, FilterKit Pro, General
  4. If using a page builder, the FilterKit widget/block is placed on your shop template
  5. All caches cleared (caching plugin, browser, CDN)

  • Temporarily deactivate other filter or product plugins to check for conflicts
  • Add /?wc-ajax=filterkit_* to your caching plugin’s exclusion list
  • If you are comfortable with it: press F12 in your browser, click Console, and check for red errors. Include those in your support email.

  • Give it 24 hours of real customer traffic
  • Confirm Analytics is on: WooCommerce, Settings, FilterKit Pro, Features
  • If “Exclude Admin Sessions” is on, your own browsing will not show up. Try visiting logged out.

  • WooCommerce, Settings, FilterKit Pro, General, Theme Compatibility. Pick your theme.
  • Not listed? Try “Generic” mode
  • Email support with your theme name and a screenshot

  • Attributes need human-readable names. “Red” works. “CLR-001” does not.
  • Added new attributes? Rebuild the index: WooCommerce, Settings, FilterKit Pro, General , “Rebuild Index”
  • Check if basic keyword search works first

  • Turn on Variation Cache: WooCommerce, Settings, FilterKit Pro, Advanced
  • Click “Build Cache”. Runs once, refreshes automatically.
  • Also turn on Product Index for extra speed

  • Check WooCommerce, Settings, Emails , FilterKit Pro Waitlist is enabled
  • Test if your site sends emails at all. Try a test WooCommerce order.
  • If emails do not send reliably, install WP Mail SMTP or FluentSMTP.

  • Go to Settings, Permalinks in WordPress admin and click “Save Changes” without changing anything. This refreshes URL rules.
  • If you changed URL structure in FilterKit Pro’s SEO settings, save permalinks again after

  • Check Display Rules. Filters might be set to “Desktop only”.
  • Test on an actual phone, not just by resizing your browser
  • Clear mobile browser cache

  • Counts reflect ALL active filters. If “Red” shows (5) but you expected (12), other filters are narrowing the count. This is correct. It shows products matching everything selected.
  • Stale counts? WooCommerce, Settings, FilterKit Pro, Advanced , “Clear Cache”
  • With variation-aware filtering, counts show buyable variations only

Still Stuck?

  • Try switching to the Twenty Twenty-Four theme temporarily to rule out a theme conflict
  • Deactivate other plugins one by one to find conflicts
  • Email us at support@devtonicstudios.com with your site URL, theme name, and what is happening. We will dig in and fix it.