Browse Plugins

Common questions

The Add to Quote button is not showing

  • Check Quote mode under Quotes, then Settings, then General. If it is Off, no button appears anywhere.
  • If the mode is On for products I choose, switch the product on in its own Quotly box.
  • Check the product edit screen is not set to Force OFF, which beats the shop setting.
Nothing happens when I click the button

Usually another plugin has broken JavaScript on the page. Open your browser console and look for errors. A caching plugin that combines scripts is the usual culprit, so try excluding Quotly scripts from combining.

Emails are not arriving

Send yourself a test WooCommerce order email. If that does not arrive either, it is your host, not Quotly. Install an SMTP plugin and send through a proper mail service.

The quote basket page is blank

The page needs the [quotly_basket] shortcode. If it was deleted, either add the shortcode back or pick a different page under Quotes, then Settings, then General.

Can customers request a quote without an account?

Yes. Guests can send requests. An account only adds the Quotes tab in My Account.

Does the quote basket touch my normal cart?

No. They are separate. Adding to a quote never changes the cart, and nothing is written to your database until the request is submitted.

What happens to my quotes if I remove Quotly?

They stay. Deleting the plugin removes its settings but keeps your quotes, since they are business records. There is a filter for a full wipe if you really want one.