Set when you are available so buyers see an honest status, and only expect a live reply when you are actually around.
Business hours on the Live chat tab: timezone, open days, and open and close times.
- Automatic online status: when on, the chat shows online only during your open hours and away the rest of the time, with no switch to flip.
- Timezone, open days, open and close times: set your real hours. Overnight hours, like 9am to 2am, are handled.
- Shown in the buyer’s time: your hours are converted to each visitor’s own timezone, so no one is told to expect a reply at 3am their time.
- When you are away: the buyer sees an away note, can leave a message, and can reach you on WhatsApp, so you still get the lead.